Sarah is a 36-year old women who is homeless. Currently, her only source of income is Temporary Assistance from the Department of Social Services. She had been diagnosed with chronic Hepatitis C, hypothyroidism, asthma, gastroesophageal reflux disease, bipolar disorder, post traumatic stress disorder (PTSD), and attention-deficit/hyperactivity disorder (ADHD). She also struggles with chronic pain and has a history of colorectal polyps and heroin use. Sarah was struggling to manage all her medical conditions and not engaged in care. She also does not have a relationship with her teenage son, who lives with his grandmother.
Sarah met Allie, her care manager when she enrolled in the Adirondack Health Institute’s (AHI) Health Home. Sarah describes Allie as an open and inviting Health Home Care Manager with whom she felt completely comfortable. The trust they developed made it easy for Allie to support Sarah in managing her health. This included connecting her with an outpatient substance use treatment program and a gastrointestinal specialist. To ensure that Sarah was consistently attending her appointments, Allie assisted in scheduling transportation as well as addressing any additional barriers she may face. Allie also worked diligently to get her the social supports she needed. Allie guided Sarah through the once daunting disability paperwork, attended interviews with Allie at the Department of Social Security, and collaborated with the Department of Social Services, Section 8, and Saratoga County Rental Assistance Program to secure Sarah a rental subsidy.
Sarah is forever grateful to AHI Health Home and Allie for all their efforts. Sarah has started to get Hepatitis C treatment and continues to attend regular appointments with her Suboxone treatment provider and is carefully following the treatment recommendations in hopes of maintaining sobriety. Sarah is very excited that she was able to recently sign a lease on an apartment and is optimistic about the prospects of reuniting with her son.